Contact
Talk to Loadlink before, during, or after a delivery.
Use the right channel for support, dispatch, partnerships, safety, legal requests, or data questions. Logged-in users should use the in-app support workspace for the fastest context.
General support
support@loadlink.co.ke
Delivery questions, account help, subscription issues, and platform guidance.
Operations desk
+254 700 000 000
Urgent dispatch coordination, live trip questions, and route escalation.
Partnerships
partners@loadlink.co.ke
Fleet onboarding, business accounts, enterprise cargo movement, and integrations.
Trust and safety
safety@loadlink.co.ke
Compliance reviews, driver verification, incident follow-up, and safety reports.
In-app support
Customers, drivers, fleet owners, support agents, and admins have dedicated support workspaces after login. These pages include delivery context, billing context, panic alerts, compliance reviews, and message history.
Sign in for contextual supportEscalations
For active safety issues, vehicle breakdowns, missing cargo, payment disputes, or suspected account misuse, include the delivery reference, vehicle plate, phone number, and a short description of what happened.
Need help choosing where to start?
Create an account as a customer, driver, or fleet owner, then open support from your dashboard.